FAQ

questions and answers

Questions about the ordering process

Can I also order by phone or email?

Of course, we are here to help you with your order. Please note that we cannot offer all payment methods for orders placed by phone or email.

Why didn't I receive an order confirmation by email?

We always send you an order confirmation by email after your order has been completed. If you do not receive an email a few minutes after completing your order, it could be a technical problem or there may be a problem with your email address. In this case, please contact our customer service. Please also check your spam folder.

Can I cancel my order?

As long as your order has not yet been handed over to the shipping company, we can cancel the order. Send us an email with your order number.

Can I change my order?

As long as your order has not yet been handed over to the shipping company, we can accommodate your change requests. Send us an email with your order number.

Can I return my order?

Please note our cancellation policy and our return policy.

What should I do if I have a complaint?

The best way to inform us of product defects or production errors is in writing to info@moebel-center24.de. Document the defects with pictures if possible. Defective products will be replaced immediately and free of charge.


Questions about payment & shipping

What forms of payment do you offer?

We offer the payment methods credit card (Visa, Mastercard and American Express), PayPal, advance payment .

Why do I get a 3% discount if I pay in advance?

We have to use payment providers such as credit card, PayPal etc. - in
Average 3% fees.Since payment in advance is made directly
is paid into our account. The above fees are waived. Therefore, we
We are happy to pass this advantage on to you. Unfortunately, it is not currently possible for our shop system to calculate the discount automatically. Therefore, you will receive the order confirmation with the "normal" purchase price. Please be patient,
we will adjust the amount manually and send you a new order confirmation with the correct amount. You can also deduct 3% from the payment amount and transfer it to us manually. If we find that you have paid/transferred the entire amount, we will transfer the difference back to you without being asked to do so.

How much are the shipping costs?

Shipping is free within Germany!

Unless otherwise stated in the respective offer description.

Which parcel service provider will ship my product?

Shipping is carried out by DPD, DHL and/or a forwarding agent. When the parcel is handed over to the shipping service provider, you will automatically receive the tracking ID for shipment tracking by email. Please note that we have stored your telephone number as a mandatory field in the system. Unfortunately, it has often happened in the past that we have not received a telephone number (despite being asked to do so) to pass this on to the forwarding agent. The forwarding agent usually announces the delivery time window in advance by text message or telephone. Or the driver tries to call you when he is on site - but there is no one there to accept the parcel. It would be annoying if a delivery attempt failed because of a brief agreement, as the forwarding agent usually makes a maximum of 2 attempts and then additional costs arise. We want to avoid this and ensure that the delivery of the little speedster can take place as smoothly as possible.

How long does the delivery take?

Unless a different deadline is specified in the respective offer, the goods will be delivered domestically (Germany) within 2-4 days - depending on the shipping method and the shipping company.

Why is the delivery time so long?

Unfortunately, we have no influence on the shipping times of the shipping service providers. There may also be delays at peak times such as Christmas, etc.

We ask you to take this into account when placing your order.

How can I check the delivery status?

After your order has been processed, you will receive a shipping confirmation by email with a tracking number. You can use this number to track the status of your shipment at any time.

What can I do if the shipment is damaged?

Please check the product immediately upon receipt for transport damage. The transport is adequately insured and your product will be replaced. Contact us as soon as possible.

Why is my telephone number required for freight shipments?

Your telephone number will be forwarded to the shipping company to arrange an appointment. This way you can easily arrange a delivery date and receive your item.

NOTE: We do not conduct telephone marketing and use your telephone number solely for the purpose of arranging appointments. Your telephone number will only be forwarded to our supplier or the relevant shipping company.

Is local pickup possible?

We do not currently offer on-site collection. Delivery is only possible
Shipping directly to you.

Other questions?

Do you have any further questions? Please contact us using our contact form or the contact details provided.